HVAC Furnace Service: Everything You Need to Know

Josh is amazing and we're grateful for being able to find him through Independent Power! He's been our go to guy for all of our electrical needs. I've used a lot of local electricians, trying to find the right company and people to service our needs. I had zero luck finding this until I got fed up with reaching out to my electricians for a follow up and started searching for another company and found Indepent Power.We are always blown away by his ability to meet the needs of our residents and company. He's always got a smile on his face, super easy to reach and very responsive. This is one of a few reasons I choose to use Independent Power for our needs. I would highly suggest them to anyone looking for an electrician. Very resonable prices, great customer service, the best at following up and always do a wonderful job. I wouldn't go with another company. They are simply the best!

Dakota was communicative and on time. Always very helpful and respectful.

Jan repaired our computer that runs our solar power. She was fast professional and knew what she was doing. I give her 5 stars

Independent Power finished the installation of our cold-climate heat pump on January 6, just about a week before the super cold, sub-zero temperatures hit. We knew it was going to be the first big test of the system, and I'm happy to say that it came through with flying colors! Our house stayed nice and toasty throughout the cold snap. We still have a gas furnace for part of the house, but we didn't even think of firing it up because we never needed it. Really impressed with the system's performance over the cold snap and in its first month of operation!Now a few words about the Company itself. My understanding is that IPS hasn't been doing heat pump installations all that long, but that they hired people with lots of previous heat pump installation experience. It sure seemed that way to me--the crew that installed our system, which was fairly complex, was really professional, highly skilled, and very responsive to my questions and requests. I gotta say, I was impressed with how quickly and efficiently the team worked.As I mentioned, our system is rather complex: part of it (our lower level and upper level) uses existing ductwork, and the other part (living room, kitchen, dining room) uses wall units. Based on my request, they installed the refrigerant lines in such a way that they are completely hidden. Originally the estimator had specified a route for the lines that would have had a lot of the lines outside the house and also would have required them to punch holes in the ceiling every few feet (which we would then need to repair at added cost). They accommodated my request for the alternate route, which made for a more difficult installation, but a much cleaner one.Another thing I'll mention is that the crew was very careful about cleaning up after themselves at the end of every day. They were all very polite and answered a lot of questions that I and my wife had. Definitely high marks for customer support!We needed an electrical upgrade to handle the extra power draw of the heat pump. The electrician came out in advance of the install to scope out the existing panel and plan the work. He told me exactly where he was going to run the lines and the new grounding system that we needed. His work was very clean and exactly as specified. Extra added bonus: now every breaker has a label describing the circuit that it serves! Plus, we now have a lot of extra capacity for any new loads in the future.I will say that there is a small learning curve with heat pumps. The working fluid doesn't get nearly as hot as a gas flame, so the system uses a slower fan speed and less air flow than a gas furnace. That means that it takes these systems longer to come up to a set point than a conventional furnace. So if you use a nighttime setback temperature, you probably don't want to let it drop as far as you did with your furnace because it will take longer to come back up to your desired temp in the morning. Even so, we've found that we can use a nighttime temp of 62 and unless it's brutally cold outside, the house is usually back up to 70 by the time we come downstairs around 7 am. Also, the user guide that comes with the Mitsubishi wall units leaves a lot to be desired. It can take a while to understand how to control the wall units so they perform the way you want, but we got the hang of it in a couple weeks.All in all, I'm a very satisfied customer and would strongly recommend IPS for your heat pump installation!

A+ install experience for a 200A panel upgrade, heat pump, and mini split install. It's rare for a company to have both a stellar HVAC and electrical team. I'll absolutely be looking to Independent for future electrification jobs.

TJ did a superb job. He was professional, courteous, and highly knowledgeable. He made sure everything was in working order before he left, and he was available for any questions I had on the new system. I highly recommend him and Independent Power to anyone looking for mini split installs!

Brian fixed my unit from a manufacturer's defect and then came and took out my old furnace. Great job! Came home to everything tidy and clean. Thank you all so much.

Josh and Marino installed an EV charger and updated the CB panel and wiring with speed, efficiency and accuracy. Highly recommend them.

We had a great experience with Independent Solar, they were on time, honest, polite and the price was right. We recommend their service!