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What Are Demand Charges and How Do They Work?

If you are a commercial or industrial (C&I) customer, your utility bills are generally divided into two primary components: energy consumption and demand charges.

Energy consumption is relatively straightforward: it is a measure of your total electricity usage during a given period—usually a month. This amount of energy consumed, measured in kilowatt-hours (kWh), is then multiplied by the price of energy ($/kWh) to determine your billed amount for that month.

The other portion of your bill—demand charges—is less understood and has the potential to make up a significant portion of your total monthly energy bill. But what exactly are demand charges, and how do they fit into your utility’s rate structure?

DEMAND CHARGES EXPLAINED

C&I customers may already be familiar with time-of-use (TOU) pricing for electricity, where the $/kWh amount varies throughout the day to correspond to periods of peak demand in the market. Demand charges are similar in that utilities look at their customer’s maximum power consumption for a 15-minute interval within a given billing period, usually the month.

This high point of electricity use within the month is then multiplied by a specific peak-demand rate, and that determines the demand charge. The peak-demand rate is per kilowatt ($/kW), instead of the kilowatt-hour rate ($/kWh) used to determine energy consumption.

Let’s look at an example.

An auto dealership has fairly consistent energy consumption throughout the month of September. However, for one 15-minute interval among thousands that month, the dealership sees a surge of activity that drastically increases the power demand.

That interval was the highest average power draw in September, at 49 kW. The demand charge for September will be that power amount times the peak demand rate:

49 kW X $8.75/kW = $428.75

There are variations in how demand charges can be structured. The averaging interval is commonly 15 minutes, but can also go up to 30 or 60 minutes. The demand charges could also be connected to time-of-use or seasonal changes, with higher peak-demand rates imposed during elevated use times like summer afternoons.

Sometimes demand charges use a declining or inclining tier structure. In such a case, the rate could be $10/kW for the first 200 kW, and $5/kW over that amount. Demand charges can vary widely from utility to utility, so it is important to dig into your own provider’s rate structure.

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WHAT IS THE PURPOSE OF DEMAND CHARGES

The reasoning behind demand charges is that they require customers who draw a lot of power over short periods to pay more of the cost of building and maintaining peak power infrastructure. These upgrades and maintenance may include transmission and delivery infrastructure or expensive peaker power plants that are on standby specifically to handle peak demand periods (and subsequently are seldom used).

You can think of the energy consumption charge on your bill as recuperating the costs correlated with producing that energy, such as fuel and operations expenses. Demand charges are used to help offset the cost of delivering a consistent level of energy to customers, with those customers with significant power needs paying more to maintain the system. While these customers may not necessarily operate at or near peak usage one hundred percent of the time, the utility needs to ensure they are able to maintain the grid in the event the customer was to have much higher usage.

Since commercial and industrial customers have higher peak power demands, they are usually the target for demand charges. There has been a worrying trend developing within the last couple of years where demand charges are starting to be leveled on residential customers who generate some of their own power with solar.

Solar advocates have been fighting this trend, as it has the potential to stall or kill home solar development by greatly extending payback periods. In 2019, the largest utility in Montana, Northwestern Energy, had its proposal for demand charges on residential solar customers rejected.

HOW CAN SOLAR AND STORAGE HELP WITH DEMAND CHARGES

Solar has a relatively straightforward impact on reducing the energy consumption portion of a utility bill. The more solar power generated on-site, the less energy that is needed to be purchased from the utility.

There can be savings on the demand charge portion too, but it is not as consistent or straightforward. Solar generation needs to coincide with the peak demand period of the month to have a savings impact. There is not a guarantee of that, but C&I customers whose peak usage is during the day have the best chance of benefiting.

Of course, solar generation is subject to weather. A chance rainstorm during the peak 15 minutes of power in the month would negate any demand charge savings. For this reason, it is not possible to guarantee demand savings, but using probabilistic analysis, a customer can get an estimate of expected demand charge savings.

Coupling energy storage with solar dramatically improves the situation. Even with little to no solar insolation, a battery system can provide power during peak demand events and reduce charges. As demand charges increase and battery systems get cheaper, this could be a significant growth opportunity for the energy storage market.

The energy storage industry may also be boosted by such a policy. Massachusetts recently became the first state to enact a Clean Peak Standard, which requires peak loads to be met with a certain percentage of clean energy, which also includes stored clean energy.

IN CONCLUSION

Demand charges are not going away anytime soon, though they are not without their critics. Customers who work to understand their own demand charge structure better are taking an important first step in lowering their monthly energy bills.

Solar generation and battery storage are increasingly being used to reduce energy consumption and the burden of demand charges on C&I customers, saving customers a significant amount of money on their energy bills. If you are in a region with a demand charge program, reach out to one of our solar plus storage experts to see what savings opportunities exist!

Demand charges

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Independent Power
Excellent
4.8
Based on 294 reviews
Josh is amazing and we're grateful for being able to find him through Independent Power! He's been our go to guy for all of our electrical needs. I've used a lot of local electricians, trying to find the right company and people to service our needs. I had zero luck finding this until I got fed up with reaching out to my electricians for a follow up and started searching for another company and found Indepent Power.We are always blown away by his ability to meet the needs of our residents and company. He's always got a smile on his face, super easy to reach and very responsive. This is one of a few reasons I choose to use Independent Power for our needs. I would highly suggest them to anyone looking for an electrician. Very resonable prices, great customer service, the best at following up and always do a wonderful job. I wouldn't go with another company. They are simply the best!
Response from the owner: Wow, Melissa, thank you for this incredible 5-star review! Josh is truly a great guy that happens to be the best electrician. It's wonderful to hear how he's helped you and your residents out. We are lucky to have him as part of the Independent Power team. We appreciate you taking the time to leave a review and share your feedback. Please let us know if we can be of service in the future.
Dakota was communicative and on time. Always very helpful and respectful.
Response from the owner: Thanks for the 5-star review, Matt! Dakota is the best. His priority has always been our customers. His expertise in the HVAC field allows him to help people with everything from service to installation. We're lucky to have him on our team. We appreciate you taking the time to recognize Dakota!
Jan repaired our computer that runs our solar power. She was fast professional and knew what she was doing. I give her 5 stars
Response from the owner: Thank you for the 5-star review, Bruce. We're lucky to have Jan as part of the crew. She's passionate about helping customers, and about solar for everyone. We sure appreciate you and hope we can be of service in the future.
Independent Power finished the installation of our cold-climate heat pump on January 6, just about a week before the super cold, sub-zero temperatures hit. We knew it was going to be the first big test of the system, and I'm happy to say that it came through with flying colors! Our house stayed nice and toasty throughout the cold snap. We still have a gas furnace for part of the house, but we didn't even think of firing it up because we never needed it. Really impressed with the system's performance over the cold snap and in its first month of operation!Now a few words about the Company itself. My understanding is that IPS hasn't been doing heat pump installations all that long, but that they hired people with lots of previous heat pump installation experience. It sure seemed that way to me--the crew that installed our system, which was fairly complex, was really professional, highly skilled, and very responsive to my questions and requests. I gotta say, I was impressed with how quickly and efficiently the team worked.As I mentioned, our system is rather complex: part of it (our lower level and upper level) uses existing ductwork, and the other part (living room, kitchen, dining room) uses wall units. Based on my request, they installed the refrigerant lines in such a way that they are completely hidden. Originally the estimator had specified a route for the lines that would have had a lot of the lines outside the house and also would have required them to punch holes in the ceiling every few feet (which we would then need to repair at added cost). They accommodated my request for the alternate route, which made for a more difficult installation, but a much cleaner one.Another thing I'll mention is that the crew was very careful about cleaning up after themselves at the end of every day. They were all very polite and answered a lot of questions that I and my wife had. Definitely high marks for customer support!We needed an electrical upgrade to handle the extra power draw of the heat pump. The electrician came out in advance of the install to scope out the existing panel and plan the work. He told me exactly where he was going to run the lines and the new grounding system that we needed. His work was very clean and exactly as specified. Extra added bonus: now every breaker has a label describing the circuit that it serves! Plus, we now have a lot of extra capacity for any new loads in the future.I will say that there is a small learning curve with heat pumps. The working fluid doesn't get nearly as hot as a gas flame, so the system uses a slower fan speed and less air flow than a gas furnace. That means that it takes these systems longer to come up to a set point than a conventional furnace. So if you use a nighttime setback temperature, you probably don't want to let it drop as far as you did with your furnace because it will take longer to come back up to your desired temp in the morning. Even so, we've found that we can use a nighttime temp of 62 and unless it's brutally cold outside, the house is usually back up to 70 by the time we come downstairs around 7 am. Also, the user guide that comes with the Mitsubishi wall units leaves a lot to be desired. It can take a while to understand how to control the wall units so they perform the way you want, but we got the hang of it in a couple weeks.All in all, I'm a very satisfied customer and would strongly recommend IPS for your heat pump installation!
Response from the owner: Wow, Dan! We are so grateful for this 5-star review. Your level of detailed explanation on how the install went and the performance of your Mitsubishi heat pump system will help people who are considering a heat pump system what to expect from a system and what it's like to work with our team. It's exciting to see the Colorado Community making the switch to energy-efficient heat pumps and we love being a part of the movement.Please let us know if we may be of service for your future electrification/renewable energy projects.
A+ install experience for a 200A panel upgrade, heat pump, and mini split install. It's rare for a company to have both a stellar HVAC and electrical team. I'll absolutely be looking to Independent for future electrification jobs.
Response from the owner: Thank you for the 5-star review, Riley! We love helping our community switch to heat pumps and designing a system perfect for your needs. We'd be excited to help you with any projects you may have in the future.
TJ did a superb job. He was professional, courteous, and highly knowledgeable. He made sure everything was in working order before he left, and he was available for any questions I had on the new system. I highly recommend him and Independent Power to anyone looking for mini split installs!
Response from the owner: Thank you for the 5-star review, Kirsten! We sure appreciate the shout-out to TJ, we're lucky to have him on our team. And, we're excited that you installed a heat pump system! You will love the comfort they bring to your home. Please let us know if we can be of service in the future.
Brian fixed my unit from a manufacturer's defect and then came and took out my old furnace. Great job! Came home to everything tidy and clean. Thank you all so much.
Response from the owner: Thank you for the 5-star review, Jyoti! Josh and our entire HVAC team are on a mission to provide the best customer experience from the moment you reach out through install day and any questions you have. We are grateful you chose to work with us, and we hope your heat pump system brings you comfort throughout the year. Please let us know if we can be of service in the future.
Response from the owner: Thank you for the 5-star review, Farhad, we sure appreciate you!
Josh and Marino installed an EV charger and updated the CB panel and wiring with speed, efficiency and accuracy. Highly recommend them.
Response from the owner: Thank you for the 5-star review, Jolanda! You're going to love having an EC charger for your vehicle. We're happy to hear Josh and Marino were able to take care of your projects quickly and professionally. We're always happy to help you out!
We had a great experience with Independent Solar, they were on time, honest, polite and the price was right. We recommend their service!
Response from the owner: Thank you for the stellar 5-star review, Valeria! Our team enjoyed working with you and are excited you chose us for your solar project. Please let us know if we can be of service in the future.
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Independent Power
4.8
Based on 261 reviews
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